Last Updated: 05/10/2024

Cancel or Change Order Policy

At Artofmetalsigns, many products begin preparation shortly after an order is placed. Because items may move into production quickly, cancellation or modification requests are time-sensitive.

We will always try to review requests as quickly as possible and work toward a reasonable solution whenever circumstances allow.

For assistance, please contact support@artofmetalsigns.com during our support hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday.

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Requesting a Cancellation

If you need to cancel an order, please email us as soon as possible and include your order number and the reason for the request.

Orders that have not yet entered manufacturing or processing are typically easier to adjust. Once work has started, cancellation may become limited or unavailable.

Submission of a request does not automatically confirm approval. Our team will check the production status and respond with available options.

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Changing an Order

We understand that customers sometimes need to update details such as size, finish, design information, or shipping address.

Modifications may be possible if the request is received before the order progresses too far in preparation. After certain stages, changes may not be feasible.

We encourage you to double-check all information carefully before completing checkout to reduce the likelihood of issues.

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Address Corrections

If you notice an error in the delivery address, contact us immediately.

While we will attempt to update the information when possible, we may be unable to make corrections once the shipment has been released to the carrier.

Artofmetalsigns cannot be responsible for delivery complications resulting from inaccurate or incomplete addresses provided at checkout.

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Orders Already in Production

Many of our metal signs are prepared individually. When production has begun, materials and labor may already be committed.

In these situations, cancellation or modification options can be restricted. If any flexibility remains, we will explain what may still be achievable.

Each situation is reviewed individually based on timing and progress.

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After Shipment

Once an order has been transferred to a shipping carrier, it generally cannot be canceled.

If you still need assistance, our support team can help you understand the next available steps under the Return & Refund Policy.

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How to Contact Us

To request a cancellation or change, please email:

support@artofmetalsigns.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Providing clear details helps us respond more efficiently.

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Policy Updates

We may revise this page from time to time to reflect operational adjustments. Updates become effective once published on the website.

Continuing to use our services indicates acceptance of those revisions.

Thank you for choosing Artofmetalsigns.