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Return to shopShipping & Delivery Policies
Last Updated: 05/10/2024
Shipping Policy
Thank you for shopping with Artofmetalsigns. This Shipping Policy explains how orders are prepared, dispatched, and delivered after a purchase is completed through our online store. Because many of our metal signs are produced or finished following the time an order is submitted, shipping includes both handling (production preparation) and carrier transit.
The information below is intended to provide realistic expectations regarding timelines, rates, and delivery procedures. While we work hard to coordinate efficiently with our production and logistics partners, circumstances such as seasonal volume, weather, carrier constraints, or material availability may influence the actual schedule.
If at any point you require assistance, our support team can be reached at support@artofmetalsigns.com between 8:00 AM – 7:00 PM (EST), Monday – Saturday.
Order Processing Overview
After checkout is completed and payment authorization is confirmed, your order typically enters our preparation queue. For metal products, preparation may include design alignment, material cutting, coating, curing, quality review, and packaging.
Handling time represents the period required to complete these steps before a shipment is transferred to the carrier. Transit time begins once the carrier scans the parcel into its transportation network.
These two phases together form the estimated delivery window.
Cutoff Time
Orders placed before our daily cutoff may begin processing the same business day. Purchases submitted after the cutoff, on weekends, or on recognized holidays are usually reviewed on the next business day.
| Processing Detail | Schedule |
|---|---|
| Order Cutoff Time | 5:00 PM (EST) |
| Business Days | Monday – Friday |
Submitting an order before the cutoff does not always mean it will ship that day, but it may allow production activities to start sooner.
Handling Time
Handling time is generally between 1–3 business days. This range reflects the time required for manufacturing preparation, finishing, inspection, and packing.
During peak demand periods or when specialized materials are involved, preparation may take longer. We continuously coordinate with our partners to keep delays as limited as possible.
| Stage | Estimated Time |
|---|---|
| Manufacturing & Packaging | 1–3 Business Days |
Transit Time
Once released to the carrier, shipments often arrive within approximately 4–12 business days. Transit speed depends on the destination, routing efficiency, and carrier operations.
Rural addresses, remote regions, apartment complexes, and periods of high national shipping activity may affect travel time.
| Delivery Phase | Estimated Range |
|---|---|
| Carrier Transit | 4–12 Business Days |
Total Delivery Estimate
The combined timeframe of handling and transit provides a general expectation of when a package may arrive. Actual results can vary.
| Component | Typical Duration |
|---|---|
| Handling | 1–3 Business Days |
| Transit | 4–12 Business Days |
| Estimated Total | Approximately 5–15 Business Days |
These ranges are estimates rather than fixed commitments.
Shipping Rate
We commonly apply a simple flat-rate structure to make checkout predictable.
| Method | Cost |
|---|---|
| Standard Shipping | $6.99 |
From time to time, promotional adjustments or special offers may modify this amount. Any differences are typically displayed during checkout.
Carriers
Depending on parcel size, destination, and logistics optimization, deliveries are frequently arranged through one of the following providers:
- USPS
- UPS
- FedEx
Carrier assignment may vary without advance notice to ensure operational efficiency.
Tracking
When tracking is provided, customers typically receive a shipping confirmation email containing a reference number once the parcel has been accepted by the carrier.
Tracking updates are generated by the transportation provider. It is normal for scans to appear intermittently, particularly during line-haul movement between facilities.
If information has not changed for several days, this does not necessarily indicate a lost package.
Address Accuracy
Customers are responsible for ensuring that shipping details are correct at checkout. Incorrect or incomplete addresses may result in delays, additional routing, or returns.
If you notice an error, contact us quickly. We will review whether adjustments are still possible before the parcel leaves the facility.
Multiple Shipments
Orders containing several products might be packaged separately. Items can be produced in different areas or require varied protective materials. Separate tracking numbers may therefore be issued.
Delivery Attempts
Carriers may follow their own procedures regarding signatures, safe placement, or redelivery. If a package is held at a facility, customers may need to coordinate directly with the carrier.
Delays
While we aim for timely movement, factors outside our direct control can influence arrival dates. Examples may include severe weather, transportation interruptions, labor events, high seasonal demand, or security inspections.
We appreciate patience in such circumstances and will assist with reviews where appropriate.
Damaged or Missing Items
If your delivery arrives with visible damage, or if an expected item is not included, please contact support with photos of the packaging and product. Documentation helps us coordinate with production teams and carriers.
Contact Us
Shipping questions are always welcome. Please include your order number so we can locate the transaction efficiently.
Email: support@artofmetalsigns.com
Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
We appreciate the opportunity to create metal pieces for your space and thank you for choosing Artofmetalsigns.