Last Updated: 05/10/2024

Frequently Asked Questions

This page provides quick answers to common questions about ordering, production, shipping, and support at Artofmetalsigns. If you need additional help, our team is available at support@artofmetalsigns.com from 8:00 AM – 7:00 PM (EST), Monday – Saturday.

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Products & Materials

What are your signs made of?

Our items are typically produced from metal materials selected for durability, print compatibility, and suitability for decorative use. Specific finishes, thickness, and mounting characteristics may vary by product.

Are the colors exactly the same as on my screen?

Digital displays can present colors differently depending on device settings. While we aim for accurate representation, slight variations between the preview and the finished item may occur.

Are these suitable for outdoor use?

Many designs are created with durability in mind. However, exposure to environmental conditions such as moisture, sunlight, or temperature extremes may influence longevity over time.

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Ordering

When does my order begin processing?

Preparation often starts soon after checkout. Because items may enter the production queue quickly, requests for changes or cancellations should be submitted as early as possible.

Can I modify my order after placing it?

Adjustments might be possible before manufacturing progresses too far. Availability depends on timing and production status.

Can I cancel my order?

If the order has not yet moved into production, cancellation may be reviewed. Once preparation has advanced, options can become limited.

What if I entered the wrong shipping address?

Contact us immediately. We will attempt to update the information when feasible, though changes may not be possible after the parcel has been transferred to the carrier.

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Production & Handling

How long does production take?

Handling time generally ranges from 1–3 business days. During seasonal peaks or high demand, preparation may require additional time.

Why is there a production period?

Many of our metal signs are prepared individually. This allows a wide variety of designs without maintaining large volumes of ready-made inventory.

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Shipping & Delivery

What carriers do you use?

Delivery is typically handled by USPS, UPS, or FedEx depending on destination, package size, and routing considerations.

How much is shipping?

We offer a flat shipping rate of $6.99.

How long is transit time?

After production, shipments commonly arrive within approximately 4–12 business days. Actual delivery timing can vary due to carrier operations and local conditions.

Will I receive tracking?

Tracking details are generally provided once a shipment is prepared and accepted by the carrier. Updates are managed by the transportation provider.

What if my package is delayed?

Transit schedules are estimates. Weather, routing, and seasonal volume may influence delivery timing. Our team can help review the situation if concerns arise.

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Returns & Refunds

What is your return window?

Returns are generally accepted within 60 days of delivery.

Are there return fees?

We operate a no-fee return policy.

How long do refunds take?

Once the return has been reviewed and approved, refunds are typically processed within about 12 days. Financial institutions may require additional time to reflect the transaction.

How do I start a return?

Please contact support@artofmetalsigns.com with your order number and details of the issue. We will guide you through the next steps.

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Damaged or Incorrect Items

If your order arrives damaged or does not match the purchase information, notify us promptly with photographs and a description of the situation. This helps us review the matter efficiently.

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Payments & Security

Is checkout secure?

Transactions are processed through secure systems designed to protect payment information.

When am I charged?

Payment is typically captured at the time the order is placed.

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Contact & Support

If you cannot find your answer here, we are happy to assist.

Email: support@artofmetalsigns.com
Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We aim to respond as quickly as possible during business hours.