Q: How do I customize my metal sign?

A: Simply select your preferred design on our store, enter your custom text or name in the provided field, and choose your size/color. Our design team in Santa will then translate your input into a precision laser-cutting path.

Q: Can I see a preview before it’s cut?

A: Our system generates a live preview on most products. For complex custom logos, our designers will review the file to ensure the steel remains structurally sound after cutting. If there is an issue, we will contact you via email.

Q: What is the 12-hour modification rule?

A: Because we are a Print-on-Demand (POD) shop, production begins quickly. You have exactly 12 hours from the time of purchase to request any changes to spelling, color, or address before the steel is permanently laser-cut.

Q: How much does shipping cost?

A: We offer a Standard Domestic Flat Rate of $6.99 for all orders within the United States. This includes full insurance and professional-grade protective packaging to ensure your sign arrives in pristine condition.

Q: How long will it take to receive my order?

A: The total timeline is typically 10 – 15 business days. This includes 3-5 days for fabrication (laser cutting, sanding, powder coating), 1 day for quality inspection, and 5-9 days for transit via FedEx, UPS, or USPS.

Q: Do you ship internationally?

A: Currently, Artofmetalsigns focuses exclusively on the United States market to ensure the fastest delivery times and maintain our high standards of quality control from our Santa, NM management hub.

Q: What material are the signs made of?

A: Our metal signs are crafted from high-grade, cold-rolled steel. They are finished with a premium powder coating that is weather-resistant, making them suitable for both indoor and outdoor display.

Q: Will my sign rust if I hang it outside?

A: No. Our multi-stage powder coating process acts as a shield against oxidation and moisture. Unlike traditional paint, powder coating is incredibly durable and won’t chip or rust under normal weather conditions.

Q: How do I hang my metal sign?

A: Most of our signs come with pre-drilled mounting holes. You can use standard nails, screws, or magnetic wall mounts. For a “floating” look, we recommend using stand-off spacers (available at most hardware stores).

Q: What is your return policy?

A: We offer a 30-day satisfaction guarantee. Since our products are custom-made, we only accept returns for items that arrive damaged or feature a manufacturing defect. Please contact support@artofmetalsigns.com with photos of the issue to start a claim.

Q: What if my sign arrives damaged?

A: Don’t worry! Every $6.99 shipment is insured. If the carrier mishandles your package, simply send us a photo of the damage within 48 hours of delivery, and we will rush a replacement to you at no extra cost.