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Return to shopRefund and Returns Policy
Last Updated: 05/10/2024
Return & Refund Policy
At Artofmetalsigns, we want customers to feel comfortable when purchasing metal décor from our online store. Because many items are produced or finished after an order is placed, return procedures may differ from traditional retail models.
This policy explains how return requests are commonly reviewed, the general timeframe in which they may be submitted, and how refunds are typically processed. The information is designed to provide guidance and transparency while allowing flexibility for individual circumstances.
If you need assistance, please contact support@artofmetalsigns.com. Our team is available 8:00 AM – 7:00 PM (EST), Monday – Saturday.
Return Window
Customers may generally request a return within 60 days from the date the shipment is marked as delivered.
Requests submitted after this period might still be reviewed; however, availability of solutions can depend on product condition, order history, and supplier policies.
| Item | Timeframe |
|---|---|
| Return request submission | Within 60 days of delivery |
No-Fee Returns
When a return is approved, Artofmetalsigns typically does not apply restocking charges or return processing fees.
In many situations, customers may receive instructions that allow the issue to be resolved without requiring payment of additional shipping costs. The method used can vary depending on the nature of the request, product type, and logistical considerations.
Because each case is reviewed individually, specific procedures are communicated during the authorization process.
Eligibility Considerations
We aim to be practical and fair. Most items may qualify for review, including situations involving:
- Damage observed upon arrival
- Manufacturing or finishing concerns
- Incorrect item received
- Other reasonable product issues
To help us evaluate quickly, customers are often asked to provide photos of the item, packaging, and shipping label.
Items showing excessive modification after delivery or conditions unrelated to production or transit may require additional assessment.
How to Request a Return
To begin, email support@artofmetalsigns.com and include:
- Your order number
- A description of the concern
- Clear photos when applicable
Our team reviews requests in the order received during business hours. Once evaluated, we will outline potential next steps.
Please avoid sending items back without authorization, as unapproved returns can make identification and resolution more difficult.
Return Methods
Depending on the situation, solutions might include replacement, partial credit, remake, or refund. In some cases, returning the original item may not be necessary.
When a physical return is requested, instructions are usually provided regarding packaging and routing.
We recommend retaining original packing materials until the matter is resolved.
Refund Processing
After approval, refunds are commonly processed within approximately 12 days.
Financial institutions may require additional time for the credit to appear on a statement depending on their internal procedures.
| Stage | Estimated Time |
|---|---|
| Refund processing after approval | Up to about 12 days |
Refunds are generally issued back to the original payment method unless an alternative is mutually arranged.
Exchanges
Because many items are prepared individually, direct exchanges are not always feasible. Where appropriate, we may recommend placing a new order while the original request is reviewed for refund or adjustment.
Non-Delivery or Carrier Issues
If tracking indicates a complication or you believe a package is missing, please contact us. We may coordinate with the carrier and production partners to determine what options could be available.
Investigations can require time depending on the shipping provider’s process.
Late or Missing Refunds
If you have received confirmation but do not yet see the credit, it can be helpful to check with your payment provider, as posting schedules vary.
If concerns remain, contact us and we will review the transaction details.
Policy Updates
Artofmetalsigns may revise this policy from time to time to reflect operational, legal, or service changes. Updates become effective once posted on this page.
Contact
Questions about returns or refunds can be directed to:
Email: support@artofmetalsigns.com
Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
We appreciate the opportunity to assist and thank you for choosing Artofmetalsigns.